At c.technology, we understand that modern support involves more than just answering messages. It is about building communication bridges between everyone who takes part in the vehicle lifecycle. The OEM, the professional partner such as a dealer, service provider, or fleet manager, and the end user all interact directly through one shared space.

How It Works

When an end user needs help, they can open a support ticket directly in the mobile app. The system automatically attaches all relevant vehicle information, including current status and history, giving the support team the full context right away.

Tickets appear inside the OEM or Professional Dashboard where support staff can view both live and historical vehicle data. Each ticket includes an internal chat thread so that communication remains organized and easy to follow. End users receive notifications through the app and by email whenever there is an update, ensuring that nothing is missed.

Once the issue has been resolved, either the organization or the end user can close the ticket. This simple and transparent flow makes the process smooth from start to finish.

Configuration and Customization

Every OEM has different needs, so the tool is fully adaptable. End users can be allowed to create as many tickets as needed, or ticket creation can be limited to situations where an active vehicle error is present. OEMs can also define which authorized partners are responsible for handling tickets and which cases should be escalated back to the OEM level. Tickets are automatically assigned to the correct partner or OEM, ensuring that every request is handled efficiently.

Why It Matters

For end users, it offers a direct and reliable communication channel. For OEMs and professionals, it provides an integrated workflow that connects data, diagnostics, and dialogue. This not only improves response times but also strengthens trust between brands and their customers.